RETURN & REFUND POLICY
RETURN & REFUND POLICY
If for any reason you are not satisfied with your order at our website, please return items within 7 working days from the date of the receipt of article.
We’ll happily accept the return or exchange of unworn, unwashed or defective items.
Merchandise must be in new condition with tags attached and must be accompanied by the original receipt / invoice. Your refund will be credited back to the original method of payment used to make the purchase.
Returns are accepted through the mail as well.
Shipping and handling charges will not be refunded.
If the return item is a result of our error, please contact customer services at customercare@jhonpeters.com and we will issue a credit for the return shipping charges.
Due to the limited quantities of merchandise, the item(s) you wish to exchange may no longer be available. We suggest you place a new order of item(s) and return the unwanted item(s) for a refund.
We are unable to honor previous sale prices or promotions when you place your new order.
If you have requested an exchange, you will receive an email detailing the availability of the item(s) and its shipping status.
Items available in stock will be shipped approximately 48 to 72 hours to the shipping address on your invoice. If the item(s) was sent to you as a gift, the refund will be credited to the original credit card used for the payment.
No additional shipping and handling charges will be incurred with exchanges.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed.
FINAL SALES: All sales of cosmetics, jewelry, accessories, shoes, lingerie, swimwear, and items marked “CLEARANCE” are final. Clearance items cannot be returned for exchange, credit, or refund.
USING YOUR OWN SHIPPING METHOD
You can send items back to us by contacting us Customer support and using any other trackable shipping method. Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. We are not responsible for items lost in the mail. We do not accept COD returns.